Returns

 30 Day Money Back Policy- U.S. Residents Only

    Returns are accepted within 30 days on new, unopened items only. All makeup and liquid products are final sale.

     If you wish to return your items, please request a Return Merchandise  Authorization Number (RMA): refunds@lorigashley.org, or 843-800-0498
    Mon-Fri 9:00 am to 5:00 pm, Sat 10:00 am – 2:00 pm EST.

     If an order needs to be cancelled or changed, please call our Customer  Care Department as soon as possible during business hours. Email  requests for order changes or cancellations will not be considered  valid. If there are any issues with your order, please contact us within  5 business days for further investigation.

    All shipping  costs are non-refundable, and the buyer is responsible for all shipping  costs incurred with returned merchandise. Any opened kits are not  eligible for return and are final sale. Please contact us if you have  any issues with your order. Manufacture defects are eligible for free  replacement. Any issues caused by user error are not returnable nor  eligible for free exchange.  Any orders that were damaged in-transit may  be eligible for a replacement, please contact us.

 Payment Policy

     We currently accept Visa, MasterCard, American Express, Discover Card,  and PayPal. When your debit/credit card is authorized through our  transaction, the payment is processed immediately.

 Shipping

    We ship internationally; some restrictions apply.*

    Duty Calculator
    Shipping Cost table/calculator

     After your order is placed, there is an in-house processing time of 1-2  business days (Monday-Friday) before your items may be shipped from our  warehouse. Orders placed on Saturday and Sunday will be processed the  following Monday. Only authorized purchases may be processed and  shipped. (For further information, please see our Shipping Calendar).

    Once your order has been sent out for shipping, you will receive an email with your tracking number.

     You can track your order directly on USPS.com. Input the appropriate  tracking number into their tracking feature to find out where your order  is at any given time.

 International Policy

    All sales  are final for International orders. No returns or refunds. Any taxes  and duties will NOT be billed at checkout for international customers.  Arrangement for payment of duty fees and taxes will be the responsibility  of the customer and can be done through a broker of their choice.
    Link to Duty Calculator

     Countries that require an identification number include: Brazil, Chile,  China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea,  Taiwan, and Turkey."

    INTERNATIONAL ORDERS: Refused packages  will result in shipping/handling/ processing charges. International  packages will be assessed international delivery fees. Please be aware  of your countries customs fees and procedures: your country may charge  you customs/tax fees. International orders may be delayed due to customs  and local government laws for imported goods. Rush delivery may be  subject to availability. Before purchasing, please verify the  customs/tax charges for your country. We declare the actual value on  your customs form. Each country has different rates. Please check with  your local post office before ordering.

    Important Additional Return/refund Terms and Conditions:

         All items must be returned in their original packaging along with all  accessories, parts, and instruction manuals/DVD(s) that were shipped  with your original order. All items that are authorized for return are  subject to a 15% restocking fee. Make sure the merchandise is properly  packaged to avoid damage during transit. Email us a tracking number for  your returned package at refunds@lorigashley.org. *Any failure to comply  with the above requirements may result in refusal of repair and your  product may end up being filed as a return. .
        Lori G Ashley  Airbrush Makeup assumes no responsibility for merchandise damaged by  carrier transporting and delivering returned merchandise. Returns  received with damaged merchandise may be denied any refund whatsoever  and customer may be held responsible to pay full value of product. .
         Returns with missing parts, damaged parts, or parts with intentional  misuse may cause deductions from your refund. Please make sure all  liquids are securely sealed.
        Any package returned missing an RMA# will be charged a 25% restocking fee.
         RETURNS RECEIVED 14 DAYS AFTER THE RMA ISSUE DATE, WILL BE CONSIDERED  "EXPIRED" AND SHALL BE SUBJECT TO REFUSAL AND RETURNED TO SENDER AT  SENDER'S EXPENSE WITHOUT ANY REFUND.
        If an item is returned  as a result of an incorrect address provided by you, we can reship the  product to the correct address at an additional cost to you. (Note:  there is a fee charged by the carrier.).
        If a return does not  meet our guidelines, no refund will be issued, and the package may be  returned to you at your expense. All shipping costs are non-refundable,  and the buyer is responsible for all shipping costs incurred with  returned merchandise.

 Refund Policy Details

     Refunds  will be processed only after the product is received and inspected.  Refunds are not issued at the time of RMA# issuance. The refund process  can take up to 8 weeks to be credited to the credit card. Any return  missing items or containing damaged items will be subject to cost  deduction according to the item. We are not responsible for any error  during transit caused by the shipping carrier.
 Refund Process

     Refunds for merchandise returned in accordance with the Lori G Ashley®  return policy shall be processed immediately upon completion of all  procedures and requirements referenced in our Policy statements. All  refunds will be submitted to Lori G Ashley's refund department within 3  weeks of completion of all policies indicated herein. Approved refunds  processed by Lori G Ashley® to the customer are required to be credited  to the original payment instrument provided (i.e. credit / debit card on  file), no exceptions can be made. Allow up to 8 business weeks for  refund to appear on your credit card statement. If you do not see the  refund amount appear on your statement after 8 business weeks, please  contact Lori G Ashley® immediately at 843-800-0498 before calling your  credit card company. Customer must be able to provide P.O.D. (proof of  delivery) that returned product was actually received by our returns  facility.

 Exchanges

    Due to sanitary and health code  guidelines, all makeup is reserved to its own final sale policy. We do  not issue refunds on opened/used makeup/cosmetics.

    Package  must be returned in its original package or in a plain box. Make sure  the merchandise is properly packaged to avoid damage during transit.  Return the package, and email us a tracking number.

    All items  must be returned in their original packaging along with all  accessories, parts, items, unopened, that were shipped with your  original order.

    Any failure to meet the above guidelines will result in a delay or non-exchange.

 Lost/Non-delivered Items
         We are not responsible for any lost, stolen, or damaged packages during  transit. If you didn’t receive the package, please check your  neighborhood and contact local post office. If unable to locate, please  contact us for help with investigation.

        Most often, our  delivery carriers (UPS, USPS) have a signature release waiver on  Standard-Ground shipment, and will leave packages at their own  discretion (front porch, back door, neighbor, other secure location,  etc.) Expedited shipments may require a signature depending upon the  carrier. Delivery tracking information is provided on all packages. If  you have not received your product, please contact our Customer Care  Center at 843-800-0498 and will open a claim. Delivery times cannot  always be guaranteed due to outside forces during its transit. If the  shipping carrier delays your transit due to the following, we (and the  shipping carrier) is not responsible: Acts of God, weather conditions,  environmental or dangerous goods incidents, perils of the air, public  enemies, public authorities acting with actual or apparent authority,  application of security regulations imposed by a government or otherwise  applicable to the shipment, acts or omissions of customs officials,  authority of law, quarantine, riots, strikes, work stoppages or  slowdowns, or other labor disputes or disturbances, civil commotions or  hazards incident to a state of war, local or national disruptions in  ground or air transportation networks or systems due to events beyond  the shipping carrier's control, disruption or failure of communication  and information systems, disruption or failure of utilities, or any  circumstances beyond the shipping carrier's control. We are not  responsible for delays due to "mis-sent" errors on items shipped with  UPS and USPS. In the case of the above events, you may contact our  Customer Care Center at 843-800-0498 and we will help you out.

         A decision made by Lori G Ashley due to loss or damage is contingent  upon carriers "loss / damage" claim investigation which shall be  initiated by
            Customer notification to Lori G Ashley via email/phone
             Cooperating with any pertinent request by a Lori G Ashley customer  service representative for details regarding the circumstances  surrounding the loss / damage.
            The carrier's (UPS/ USPS/  FedEx / DHL) inquiries to determine the ultimate disposition of the  merchandise delivered, or claimed as not delivered, or delivered as  damaged.
            Agree that the carriers decision is final and  unless appropriate and reasonable arrangements are made to secure the  merchandise upon delivery shall accept carriers claim decision as final  and thereby agree to pay for the merchandise as requested.

 Missing Items

         In the rare event that an item is missing from your order, you must  notify customer service within 72 hours. All orders are photographed to  ensure the proper products are shipped out. Please contact our Customer  Care Center at 843-800-0498. Missing items will be sent out after an  investigation of the claim.

 DOA (Damaged on Arrival)

     If damage is determined to be caused by the carrier who shipped the  merchandise, refer to RETURN PERIOD AND SHIPPING TERMS below. Allow up  to 2 weeks after the item is received for condition investigation and  refund.
    Customer must be able to provide P.O.D. (proof of  delivery) that returned product was actually received by our returns  facility. No refund is issued without confirmation of:

Product return.

         All merchandise is received as originally delivered in  new/unopened/unused condition and all packaging originally provided. We  MUST be able to verify that the merchandise received is accounted for  and attributable to a specific outgoing order shipment. Send all returns  via a shipping method that can be tracked (tracking number) with proof  of delivery confirmation via USPS insurance is recommended.

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