Returns are accepted within 30 days on new, unopened items only. All makeup and liquid products are final sale.
If you wish to return your items, please request a Return Merchandise Authorization Number (RMA): email@example.com, or 843-800-0498
Mon-Fri 9:00 am to 5:00 pm, Sat 10:00 am – 2:00 pm EST.
If an order needs to be cancelled or changed, please call our Customer Care Department as soon as possible during business hours. Email requests for order changes or cancellations will not be considered valid. If there are any issues with your order, please contact us within 5 business days for further investigation.
All shipping costs are non-refundable, and the buyer is responsible for all shipping costs incurred with returned merchandise. Any opened kits are not eligible for return and are final sale. Please contact us if you have any issues with your order. Manufacture defects are eligible for free replacement. Any issues caused by user error are not returnable nor eligible for free exchange. Any orders that were damaged in-transit may be eligible for a replacement, please contact us.
We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal. When your debit/credit card is authorized through our transaction, the payment is processed immediately.
We ship internationally; some restrictions apply.*
Shipping Cost table/calculator
After your order is placed, there is an in-house processing time of 1-2 business days (Monday-Friday) before your items may be shipped from our warehouse. Orders placed on Saturday and Sunday will be processed the following Monday. Only authorized purchases may be processed and shipped. (For further information, please see our Shipping Calendar).
Once your order has been sent out for shipping, you will receive an email with your tracking number.
You can track your order directly on USPS.com. Input the appropriate tracking number into their tracking feature to find out where your order is at any given time.
All sales are final for International orders. No returns or refunds. Any taxes and duties will NOT be billed at checkout for international customers. Arrangement for payment of duty fees and taxes will be the responsibility of the customer and can be done through a broker of their choice.
Link to Duty Calculator
Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey."
INTERNATIONAL ORDERS: Refused packages will result in shipping/handling/ processing charges. International packages will be assessed international delivery fees. Please be aware of your countries customs fees and procedures: your country may charge you customs/tax fees. International orders may be delayed due to customs and local government laws for imported goods. Rush delivery may be subject to availability. Before purchasing, please verify the customs/tax charges for your country. We declare the actual value on your customs form. Each country has different rates. Please check with your local post office before ordering.
Important Additional Return/refund Terms and Conditions:
All items must be returned in their original packaging along with all accessories, parts, and instruction manuals/DVD(s) that were shipped with your original order. All items that are authorized for return are subject to a 15% restocking fee. Make sure the merchandise is properly packaged to avoid damage during transit. Email us a tracking number for your returned package at firstname.lastname@example.org. *Any failure to comply with the above requirements may result in refusal of repair and your product may end up being filed as a return. .
Lori G Ashley Airbrush Makeup assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise. Returns received with damaged merchandise may be denied any refund whatsoever and customer may be held responsible to pay full value of product. .
Returns with missing parts, damaged parts, or parts with intentional misuse may cause deductions from your refund. Please make sure all liquids are securely sealed.
Any package returned missing an RMA# will be charged a 25% restocking fee.
RETURNS RECEIVED 14 DAYS AFTER THE RMA ISSUE DATE, WILL BE CONSIDERED "EXPIRED" AND SHALL BE SUBJECT TO REFUSAL AND RETURNED TO SENDER AT SENDER'S EXPENSE WITHOUT ANY REFUND.
If an item is returned as a result of an incorrect address provided by you, we can reship the product to the correct address at an additional cost to you. (Note: there is a fee charged by the carrier.).
If a return does not meet our guidelines, no refund will be issued, and the package may be returned to you at your expense. All shipping costs are non-refundable, and the buyer is responsible for all shipping costs incurred with returned merchandise.
Refund Policy Details
Refunds will be processed only after the product is received and inspected. Refunds are not issued at the time of RMA# issuance. The refund process can take up to 8 weeks to be credited to the credit card. Any return missing items or containing damaged items will be subject to cost deduction according to the item. We are not responsible for any error during transit caused by the shipping carrier.
Refunds for merchandise returned in accordance with the Lori G Ashley® return policy shall be processed immediately upon completion of all procedures and requirements referenced in our Policy statements. All refunds will be submitted to Lori G Ashley's refund department within 3 weeks of completion of all policies indicated herein. Approved refunds processed by Lori G Ashley® to the customer are required to be credited to the original payment instrument provided (i.e. credit / debit card on file), no exceptions can be made. Allow up to 8 business weeks for refund to appear on your credit card statement. If you do not see the refund amount appear on your statement after 8 business weeks, please contact Lori G Ashley® immediately at 843-800-0498 before calling your credit card company. Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility.
Due to sanitary and health code guidelines, all makeup is reserved to its own final sale policy. We do not issue refunds on opened/used makeup/cosmetics.
Package must be returned in its original package or in a plain box. Make sure the merchandise is properly packaged to avoid damage during transit. Return the package, and email us a tracking number.
All items must be returned in their original packaging along with all accessories, parts, items, unopened, that were shipped with your original order.
Any failure to meet the above guidelines will result in a delay or non-exchange.
We are not responsible for any lost, stolen, or damaged packages during transit. If you didn’t receive the package, please check your neighborhood and contact local post office. If unable to locate, please contact us for help with investigation.
Most often, our delivery carriers (UPS, USPS) have a signature release waiver on Standard-Ground shipment, and will leave packages at their own discretion (front porch, back door, neighbor, other secure location, etc.) Expedited shipments may require a signature depending upon the carrier. Delivery tracking information is provided on all packages. If you have not received your product, please contact our Customer Care Center at 843-800-0498 and will open a claim. Delivery times cannot always be guaranteed due to outside forces during its transit. If the shipping carrier delays your transit due to the following, we (and the shipping carrier) is not responsible: Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond the shipping carrier's control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond the shipping carrier's control. We are not responsible for delays due to "mis-sent" errors on items shipped with UPS and USPS. In the case of the above events, you may contact our Customer Care Center at 843-800-0498 and we will help you out.
A decision made by Lori G Ashley due to loss or damage is contingent upon carriers "loss / damage" claim investigation which shall be initiated by
Customer notification to Lori G Ashley via email/phone
Cooperating with any pertinent request by a Lori G Ashley customer service representative for details regarding the circumstances surrounding the loss / damage.
The carrier's (UPS/ USPS/ FedEx / DHL) inquiries to determine the ultimate disposition of the merchandise delivered, or claimed as not delivered, or delivered as damaged.
Agree that the carriers decision is final and unless appropriate and reasonable arrangements are made to secure the merchandise upon delivery shall accept carriers claim decision as final and thereby agree to pay for the merchandise as requested.
In the rare event that an item is missing from your order, you must notify customer service within 72 hours. All orders are photographed to ensure the proper products are shipped out. Please contact our Customer Care Center at 843-800-0498. Missing items will be sent out after an investigation of the claim.
DOA (Damaged on Arrival)
If damage is determined to be caused by the carrier who shipped the merchandise, refer to RETURN PERIOD AND SHIPPING TERMS below. Allow up to 2 weeks after the item is received for condition investigation and refund.
Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility. No refund is issued without confirmation of:
All merchandise is received as originally delivered in new/unopened/unused condition and all packaging originally provided. We MUST be able to verify that the merchandise received is accounted for and attributable to a specific outgoing order shipment. Send all returns via a shipping method that can be tracked (tracking number) with proof of delivery confirmation via USPS insurance is recommended.